Remote Support

In addition to our on-site services, we also offer online remote support. If you are having trouble with your Mac and you have access to the Internet, we can remotely access and control your computer (only with your permission, of course). This allows us to fix many problems without the need for an on-site visit.

Remote support is just $17.50 for each quarter-hour ($20 per quarter-hour for business clients).

 

Contact us today to request remote support services.

Services We Offer:

SUPPORT & TRAINING

  • In-home Mac® training
  • On-site Mac consulting, setup and troubleshooting
  • Hardware and software setup, installation and upgrades including printers, hard drives and other peripherals
  • Memory, hard drive, display and router upgrades
  • Operating system upgrades
  • Data transfers from Mac or PC computers and setup of new Mac computers
  • Email setup, configuration and customization with stationery and signatures
  • iPhone®, iPad®, iPod® and Apple TV® support
  • Local & online backup setup and configuration including Time Machine and Time Capsule
  • Wi-Fi network setup and troubleshooting, including wireless printing issues
  • Hard drive replacement, data recovery and operating system reinstallation
  • Regularly-scheduled or a la carte system maintenance, tune-up and optimization
  • File sharing, contact & calendar sharing, music sharing, printer & scanner sharing, network hard drive sharing, Bonjour instant messaging, video conferencing and VOIP phone service setup
  • Fusion, Parallels, Boot Camp and Windows installation
  • Setup of parental controls, network security, firewalls and anti-virus solutions
  • Unbiased advice to help you select the right hardware, software and peripherals
  • Home theater and network-based music system design, setup and troubleshooting including multi-room audio control

PHOTO & VIDEO KEEPSAKES

  • Photo books, wall calendars, photo slideshows and DVD creation
  • Video editing and filming
  • VHS and audio cassette transfers

BUSINESS SERVICES

  • Branding and marketing for small and medium-sized businesses
  • Graphic-rich email marketing campaigns and email template design
  • Web design with or without content management systems
  • Graphic design, business cards, brochures and sales collateral
  • Search engine marketing and optimization
  • Social media integration
  • Custom PowerPoint and Keynote Templates
  • Custom music composing, scoring and audio branding
  • Audio recording, editing and voiceovers
  • Web hosting
  • High-quality offset (commercial) and large-format printing

Mac, iPhone, iPad, iPod and Apple TV are registered trademarks of Apple Inc.